Lowongan Kerja Posisi Senior Operations Manager | Retail | Alabang di IBEX Global Solutions (Philippines) Inc.
DESKRIPSI LOWONGAN KERJA
The Senior Operations Manager is responsible for managing performance of Operations Managers and their respective teams in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. Ensure optimum productivity and service level goals are maintained at all times. Maintains an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
Required
- At least 2 years as Senior Operations Manager in BPO setting
- Strong customer service and sales background
- Good leadership and interpersonal skills
Knowledge
- Up to date management skills and understanding of employee motivation
- Understanding of key performance indicators including the working knowledge to drive appropriate behavior
Skills
- Excellent communication skills
- Excellent analytical skills
- Must possess effective organizational skills and time management skills
Abilities
- Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
- Ability to problem solve independently and make fast but high quality decisions
- Ability to create, interpret and analyze reports
- Ability to exhibit professionalism
- Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers.
- Ability to work a flexible schedule (graveyard/shifting schedule)
Desired
- Amenable to work on-site
- Can start week 1 of October
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Assistant Manager/Manager
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 3 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134
Informasi perusahaan Pemberi Kerja, IBEX Global Solutions (Philippines) Inc.
Solutions for Global Business Needs
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Capitalizing on Our Core Strengths
Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.
At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.
We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:
- INTEGRITY
Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.
- RESPECT
Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.
- TRANSPARENCY
Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.
- EXCELLENCE
Strive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.
Informasi Tambahan Perusahaan IBEX Global Solutions (Philippines) Inc.
Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 5 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Medical, Casual (e.g. T-shirts), Program Incentives and Allowances
Lokasi : Muntinlupa City
