Lowongan Kerja Posisi Spanish Speaker – Multilingual Helpdesk Technician (For Pooling) di Stefanini Philippines, Inc.
DESKRIPSI LOWONGAN KERJA
What Will You Do?
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
What You Need to Succeed?
- Bachelor’s degree or vocational in IT-related courses is a plus
- Fluent in Spanish and English Language
- Excellent customer service skills.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : 1-4 Years Experienced Employee
Kualifikasi : Services, Tech & Helpdesk Support
Pengalaman Kerja : 1 year
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Tech & Helpdesk Support / 505, 152
Informasi perusahaan Pemberi Kerja, Stefanini Philippines, Inc.
Stefanini is a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).
Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why We’re Different
- Brazilian and privately owned company;
- Agility, Flexibility, and Innovation are in our DNA;
- Open floor plan environment where collaboration is highly encouraged!
- We continue to promote our culture of “malasakit”
The vision of Stefanini Cares is to provide our workforce community with a meaningful opportunity for year-round volunteering and gift giving. Our mission is to celebrate personal charity in support of non-profit internal and external that strengthen our community and promote the common good. Stefanini Cares intends to be more dynamic in partnering with institutions with similar visions and campaigns focusing on Environment Preservation, Health and Fitness Awareness, Community Development, and Disaster Preparedness & Relief Operations.
Informasi Tambahan Perusahaan Stefanini Philippines, Inc.
Ukuran Perusahaan : More than 5000 Employees
Waktu Proses Lamaran : 8 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Miscellaneous allowance, Medical, Vision, Performance Bonus, Quarterly Recognition Program, Business and Smart Casual, Mondays to Fridays, weekends as needed.
Lokasi : National Capital Reg