Lowongan Kerja Posisi Senior Team Leader, Operations (16338) di Bill Gosling Outsourcing – Philippines
DESKRIPSI LOWONGAN KERJA
The Managing Coach (Senior Team Leader), Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
- Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
- Deal with clients in a professional and appropriate manner, in accordance with the Company’s Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
- Previous experience in a leadership or managerial role required
- Previous experience as a Team Leader in a BPO setting is required
- Minimum of 5 years experience in the BPO industry
- Has completed at least 2 years in college or is a Degree holder
- Can work onsite at Taguig City
WHY WORK WITH US
- We offer a competitive salary for your work experience.
- Life Insurance and Health
- Benefits available
- Ongoing training / personal development.
- Amazing work culture where you can learn and grow.
WHERE ARE WE
We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Website – https://www.billgosling.com/careers
Apply now and wait for our recruiters to contact you or you may contact us at (+63) 917-512-2455 (BILL)
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Supervisor/5 Years & Up Experienced Employee
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 3 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134
Informasi perusahaan Pemberi Kerja, Bill Gosling Outsourcing – Philippines
Our company was founded in 1955 in Toronto, Ontario, by John Rae. Originally operating as Allied International Credit (AIC), and focusing solely on accounts receivable management, the company quickly established roots in the U.K., and branched into the customer service realm.
After decades of growth, the company changed hands but stayed in the family, when David Rae (John’s son), along with an investment team, purchased AIC from John.
The family mentality has certainly stayed with the company, reflecting in the growth the organization has experienced since the very beginning…
We Help You Grow Your Business
Bill Gosling Outsourcing develops customer communication solutions for every part of the customer lifecycle, from start to end.
- 68 Years in Business
- 5500+ Team Members
- 7 Offices Worldwide
Informasi Tambahan Perusahaan Bill Gosling Outsourcing – Philippines
Ukuran Perusahaan : 201 – 500 Employees
Waktu Proses Lamaran :
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Miscellaneous allowance, Medical, Vision, Life Insurance, Business Casual (Dress down Friday), Regular Night Shift
Lokasi : National Capital Reg