Lowongan Kerja Posisi Executive, Attractions Guest Experience and Ticketing di Resorts World at Sentosa Pte Ltd
DESKRIPSI LOWONGAN KERJA
Responsibilities:
- Fun and Cheerful personality, displaying the highest standard of customer service and leading by example
- Perform Department Duty Coverage role as the department point of contact, providing communication and decision making for Guest Experience & Ticketing during daily operation and special events, to other operating divisions within Resorts World Sentosa
- Provide work direction to team members, ensuring compliance to department standards, work processes and procedures, including grooming standards. Perform counseling, coaching and performance reviews when required
- Attend to escalated guest concerns and addressing them in a friendly and approachable disposition, with the end in mind of achieving a win-win situation for both the guest and company
- Maintain proper staffing levels on an ongoing basis and participate in training and cross-training of team members to ensure business continuity
- Ensure operation efficiency, including manpower management, training & development as well as proper and timely handling of issues/feedback relating to system/cash/service
- Able to assist the guests in a timely manner with a positive outcome for both the company and guests involved
Requirements:
- Diploma/ Degree in Business, Tourism, Hospitality or any other relevant discipline
- Minimum 1-2 years of experience working in a supervisory capacity. Candidates with lower qualification but more years of relevant experience may also apply
- Willingness to work shift hours, weekends and public holidays, in an outdoor environment with long hours of standing/walking
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Junior Executive
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 2 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134
Informasi perusahaan Pemberi Kerja, Resorts World at Sentosa Pte Ltd
Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
Informasi Tambahan Perusahaan Resorts World at Sentosa Pte Ltd
Ukuran Perusahaan : More than 5000 Employees
Waktu Proses Lamaran : 21 days
Industri : Hotel / Hospitality
Tunjangan dan Lain-lain : –, –
Lokasi : Southern Islands
