Lowongan Kerja Posisi Client Services Manager | Pioneer Team di iOPEX Technologies Philippines Inc.
DESKRIPSI LOWONGAN KERJA
Choose a company where YOU matter!
We are hiring for Client Services Managers for our Pioneer Team.
- Manages operations for Customer Service and/or Tech Support – Voice and Non- Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
- Submit weekly operations report to client
- Set operational goals, objectives and develops strategies to meet client metrics
- Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
- Possess Budgeting and Financial Planning skills
- Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff
- Must be a College Graduate / Bachelor’s Degree Holder of any course
- Minimum 3 years proven management experience in a BPO contact center environment
- Must have experience handling a CSR/TSR campaign.
- Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.
- Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
- Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
- Strong Organizational, Leadership and Interpersonal Management Skills.
- Possess excellent knowledge of Manpower Planning
- Knowledge of current Call Center & Workforce Management Technologies
- Demonstrated ability to interact with peers, senior management and other departments in a professional manner
- Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City
What’s in it for you?
- Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO with dependents
- Free Parking passes
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Send a message to 09178246345 (Yana)
- Email alyana.sia (at) iopex.com
- Application form: https://bit.ly/iopexyana
- Walk in and look for Yana – our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Assistant Manager/Manager
Kualifikasi : Sales/Marketing, Telesales/Telemarketing
Pengalaman Kerja : 3 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Sales/Marketing, Telesales/Telemarketing / 503, 151
Informasi perusahaan Pemberi Kerja, iOPEX Technologies Philippines Inc.
iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools – such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.
iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.
Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.
Informasi Tambahan Perusahaan iOPEX Technologies Philippines Inc.
Ukuran Perusahaan : 201 – 500 Employees
Waktu Proses Lamaran :
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Medical, Casual (e.g. T-shirts), Enrollment of a dependent, 24/7
Lokasi : National Capital Reg