Lowongan Kerja Posisi Assistant Director of Food & Beverage di The Fullerton Hotel Singapore
DESKRIPSI LOWONGAN KERJA
To assist and support the Director of F&B and represent the division in his/her absence, driving the daily coordination of all outlets and its leaders, guests’ loyalty, repeat business, guest return ratio, events demand for new and return business, increase quality database by segment, making the best use of social media platforms effectively, working closely with the Marcoms team to plan, organize and execute promotions successfully. Exceeds top line financial results with focus on key drivers i.e., beverage and labor cost, guest satisfaction indexes including but not limited to Tripadvisor, Forbes, Amex FHR and other key service audits, as well as training target hours per staff. Be visible, flexible and approachable, service centric driven, facilitating communication at all levels and across the different departments and in between properties. Adhere to all financial and auditing processes, being able to handle stressful situations and maintain a positive and professional attitude at all times.
- Keep abreast of changes in F&B scene, especially trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preferences.
- Drive and support the F&B department as a whole, represent the department and the Director of F&B in his absence, attending relevant meetings (P&L, ops briefings, F&B strategy, etc) and commitments, ensuring the information is flowing across the areas accurately and in a timely manner.
- Champion high standards of service standards in all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related key leaders and coaching them.
- Establish rapport with guests, especially VIPs, key opinion leaders and event organizers and planners; maintaining good relationship.
- Handling guests’ feedback, complains, service recovery in a timely manner and addressing them at the source to ensure they will not reoccur.
- Be the key contact person to event organizers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that these organizers are receiving the best possible attention and service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner, before it escalates. Incidents and happenings should informed to superiors in real time via the relevant way of communication.
- Drive teams to high engagement and satisfaction in every guest journey touch point, targeting customer’s loyalty and repeat business, aiming higher guest return ratio.
- Ensure the F&B operations stay current and relevant in the use of technology, in order to achieve maximum service excellence and profitability.
- Diagnose, via random daily service sequence spot checks and social media review, correspondences and comment cards, service and product issues, leading the changes to address these issues swiftly.
- Review, implement and ensure effective and efficient daily financial and quality checks (MTD and YTD versus budget), with the aim to achieve service excellence and organizational goals, addressing needs to boost either revenues or service standards in all outlets.
- Map key leaders learning and development needs, working closely with the F&B Operation Managers and the Learning & Development Manager to address such needs in a timely manner.
- Be on the floor during meal periods, leading by example to welcome, usher, bid farewell to VIPs and event’s organizers/ planners, building rapport, assessing satisfaction and ensuring repeat business from these stakeholders.
- Maximize the use of resources i.e. MaRc system, in order to analyze data, using database to communicate with customers pre and post visits, increasing F&B customer repeat ratio.
- Drive Tripadvisor raking to all outlets, keeping the team focused on targets, addressing pressing issues.
- Maintain a good rapport and working relationship with all staff, not only within the F&B department but with all other departments in both hotels and precinct.
- Project a positive and motivational attitude at all times, and exercise self-control.
- Maintain high standards of deportment, personal appearance and grooming at all times, being a role model to the team.
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Manager
Kualifikasi : Hotel/Restaurant, Food/Beverage/Restaurant
Pengalaman Kerja : 8 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Hotel/Restaurant, Food/Beverage/Restaurant / 506, 107
Informasi perusahaan Pemberi Kerja, The Fullerton Hotel Singapore
The Fullerton Singapore is a luxury hotel with 400 rooms and suites. Transformed from the Fullerton Building built in 1928, and once home to the General Post Office, its rich heritage, neo-classical architecture and strategic location make it an inspiration to all. Our aim is to be globally recognised as an inspiring luxury hospitality brand. We are looking for dedicated people to be part of our success. If you have what it takes to excel in our winning team, we invite you to join us.
Informasi Tambahan Perusahaan The Fullerton Hotel Singapore
Ukuran Perusahaan : 501 – 1000 Employees
Waktu Proses Lamaran : 28 days
Industri : Hotel / Hospitality
Tunjangan dan Lain-lain : Dental, Medical, Business (e.g. Shirts), Duty meal, Rotating Shift
Lokasi : Downtown Core
