Technical Support Specialist

Atlas Copco (South-East Asia) Pte Ltd

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Lowongan Kerja Posisi Technical Support Specialist di Atlas Copco (South-East Asia) Pte Ltd


Technical support function

  • Provide technical support and guidance to Marine customers either virtually or physically onboard ships.
  • Collaborate with local Marine operations team lead and to product company or CTS Division for product and technical support requirement to resolve equipment issues and concerns.
  • Responsible for filing warranty claims and providing technical updates to Division Technical Support Engineers as requested.
  • Ensure timely implementation of ECB that impacts Marine installed equipments.
  • Generate root cause analysis reports that the customer, product company or CTS Division may require.
  • Identify installation flaws and recommend improvement to meet Atlas Copco requirements.
  • Committed to continuous technical knowledge development through virtual and face-to-face training arranged locally or abroad.
  • Work closely with customer in identifying improvement opportunities in the use of our equipment.
  • Personally commit to 24/7 services

Service function

  • Able to fully execute start up and commissioning job when required.
  • Perform preventive and corrective maintenance for compressors, dryers and other ancillaries.
  • Can troubleshoot complex compressor, N2 systems and dryer technical issues involving mechanical, electrical and/or control systems with or without support from the Division.
  • Generate service reports either via MAM2 or other approved service reporting platforms.
  • Adhere to all legal, customer’s and company’s safety rules and regulations to ensure safety of personnel, equipment, and property, including housekeeping.

Sales function

  • Generate sales leads for Marine aftermarket sales team, specifically to those customers with multiple managed or owned vessel.
  • Keep and maintain a list of all vessels and their installed machines. Identify opportunities and discuss with sales team. Provide support on proposal discussion whenever required.
  • Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.

Other function as maybe assigned

  • Monitor the warranty status of Silverstream’s low pressure machines installed onboard and propose planned maintenance services.
  • Implement new aftermarket services for Silverstream’s low pressure machines, including maintenance and repair packages, spare parts supply, and upgrade options.
  • Conduct regular technical reviews / meetings of Silverstream’s low pressure machines installed on ships, identifying any performance issues, and recommending solutions for improvement.
  • Maintain detailed records of all Silverstream warranty issues and aftermarket service activities, providing regular reports to the sales team and management.
  • Stay up to date with industry trends and developments and make recommendations for new products or services to enhance Silverstream’s offering.
  • Undertake ad-hoc projects and assignments from time to time in accordance with Department Manager’s instructions.

Experience requirements

  • At least 1-2 years of hands-on working experience in the Marine environment, preferable with good knowledge in air compressor / gas generation fundamentals / principles and its related systems’ repair and troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
  • Ability to work independently and as part of a team, with a high level of attention to detail and accuracy.
  • Willingness to travel domestically and internationally as required.


  • Computer literate, knowledgeable & proficient in using MS Office.
  • Good command of English is essential.
  • Able to write technical report relating to work activities and technical investigation.
  • Preferably with basic knowledge in Electrical / Instrumentation / PLC / Mechanical system working principles, but not necessary.

Educational Requirements

  • Diploma in Marine Engineering or equivalent

Personality Requirements

  • Customer oriented and a team player.
  • Able to work independently in challenging and demanding environments.
  • Good logic & analytical skill
  • Self-Starter and Proactive with good interpersonal skills
  • Familiar with how things work in the marine industry (Culture, procedures, formalities etc.)
  • Able to multi-task with positive attitude
  • Willing to work irregular hours
  • Willingness and ability to mobilize onboard or overseas on a short notice

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Not Specified
Kualifikasi : Engineering, Mechanical
Pengalaman Kerja :
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Engineering, Mechanical / 509, 195

Informasi perusahaan Pemberi Kerja, Atlas Copco (South-East Asia) Pte Ltd

Atlas Copco (South-East Asia) Pte Ltd

“We’re looking for help to think of “what’s next”, “what’s needed”, “what’s new”. We don’t want people to think outside the box. We want people who ask “what box?”

Atlas Copco is a world-leading provider of sustainable productivity solutions. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. Atlas Copco develops products and services focused on productivity, energy efficiency, safety and ergonomics.  The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 180 countries. In 2015, Atlas Copco had revenues of BSEK 102 (BEUR 11) and more than 43 000 employees. Learn more at

Our mission
Atlas Copco’s mission is to deliver sustainable profitable growth, which means that we do everything we can to ensure reliable, lasting results with responsible use of resources; human, natural and capital.

Informasi Tambahan Perusahaan Atlas Copco (South-East Asia) Pte Ltd

Ukuran Perusahaan : 51 – 200 Employees
Waktu Proses Lamaran :
Industri : Heavy Industrial / Machinery / Equipment
Tunjangan dan Lain-lain : Miscellaneous allowance, Medical, Group Hospitalization Scheme/Term Life, Formal and Smart Casual on Fridays only, Monday to Friday (8.00am to 4.45pm)
Lokasi : Tuas


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