Concentrix Philippines


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Lowongan Kerja Posisi User Researcher (ECOMMERCE) – CONCENTRIX SPARK PLACE – URGENT di Concentrix Philippines


Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture

Job Summary: Under the Supervision of the Regional User Research Team – the User Researcher will be responsible for Research Goal(s) through Project Management and Delivery of Actionable Insight(s) which Integrate into the Existing Product Design Practice. The incumbent will Oversee the Design and Execution of Usability Testing and; will Conduct Qualitative Research through Discussion Guide Development and Moderation. #JoinCNXC #DifferentTogether

Essential Duties and/or Responsibilities:

• Usability-Testing, Discussion-Guide Writing, and Reporting

• Plan & Set-Up Unmoderated – Moderated Usability-Testing

 and Eye Tracking Studies with UX Designer/s On UX Army

 Tool and Analyze our Result(s) – for Design Studio Team(s)

• Develop Discussion-Guide for Moderated-Usability-Testing

 and In-depth-Interview(s) (IDI), Focus Group Discussion(s)

 (FGD), Online Communities – Diaries

• Develop Scenarios, Tasks, Success-Criteria for Moderated

 and Unmoderated Usability Testing + Eye Tracking Studies

• Qualitative Analysis & Reporting of the Assigned Project(s)

• Present Research-Finding(s) and Translate into Actionable

 Recommendation(s) Using PowerPoint + Support our User

 Researcher Team on Ad-Hoc-Project(s) Or Requirement(s)

• Work Cross-Functionally with Relevant Stakeholder(s) (eg:

 Product-Managers & UX Designers), Vendor(s) – and other

 Collaboration Team(s) in the Process

• Moderation of In-depth Interview/s as well as Focus Group

 Discussion/s when Required and Support other Qualitative

 and Quantitative – Or Mixed Methodology Project(s) – – and

 Documentation + Operational Work for the Research Team

Minimum Hiring Qualifications:

• 3-4YEAR(S) EXPERIENCE – Research or Insights Agency

 in a Qualitative-Research-Role, Knowledge/Understanding

 of Quantitative-Research is Required

• Expertise in Designing + Conducting Qualitative Research

 through a variety of Method(s): Ethnography, Focus Group

 Discussion(s), In-depth Interview(s) + Online Communities

 and-or Diaries; Experience In Concept-Testing, Usage and

 Attitude (U&A) – and Usability-Testing Studies with the Use

 of Usability-Testing Tool/s; Comfortable In the Execution of

 Entire Project Cycle during Research

• Competent in Data Visualization and Storytelling using MS

 PowerPoint from Multiple Data Sources Synthesis – Strong

 Project-Management capabilities, Managing Timelines and

 Communications with Stakeholder(s)

• Fluent in Written and Spoken English & Can Build Positive

 Relationships – Independent and a Self-Starter who is Able

 to Take the Initiative (Keeping Relevant-Partners-Updated)

• Experience with User Behaviour in ecommerce and Digital

 Product(s); Familiar with Difference eCommerce-Platforms

Get Hired and Enjoy the Following:

• Day Shift – Business Hours and Fixed Weekends Off

• Exciting-Opportunities For Growth and Development

• Competitive-Compensation for all Successful-Hire(s)

Work Location: 3/F Spark Place, P. Tuazon, corner 10th Avenue, Cubao, QC

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : 1-4 Years Experienced Employee
Kualifikasi : Sales/Marketing, Marketing/Business Dev
Pengalaman Kerja : 3 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Sales/Marketing, Marketing/Business Dev / 503, 139

Informasi perusahaan Pemberi Kerja, Concentrix Philippines

Concentrix Philippines

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one’s individuality, our staff is immersed in an environment that’s conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC

Informasi Tambahan Perusahaan Concentrix Philippines

Ukuran Perusahaan : More than 5000 Employees
Waktu Proses Lamaran : 15 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Business (e.g. Shirts)
Lokasi : National Capital Reg