Lowongan Kerja Posisi Training Assistant Manager di Grab

DESKRIPSI LOWONGAN KERJA

Get to know the Role

To make sure that our driver-partners and riders are empowered and equipped to provide 5-star service to our customers . To design, development, and management of Driver training modules as well as ensuring training is delivered and understood by driver-partners.

We’re looking for a pro-active creative thinker and problem solver who is willing to help transportation forward.

The Day-to-Day Activities

Functional Training Content Design and Development

The Training Assistant Manager’s main role is to effectively prepare drivers to succeed in the Grab Platform.
Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform.
Design & develop programs or modules with external providers
Training materials should be apt for different formats and different communication channels.
Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution options
TAM will handle both 2Ws and 4Ws training content requirements.

Project Management

Creates a training calendar and budget
Reviews contracts with external partners
Oversees efficient rollout of programs
Coordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if needed
Performs administrative functions as required by the programs being implemented

Third Party Content Development

Sources for potential external training providers for training and development programs/activities for drivers, if needed
Evaluation of course outlines/programs submitted by different training consultants/providers
Reviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budget Reviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives

Metrics and Reports

Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development;
Submission of quarterly and annual reports
Creation of new training metrics design
Documentation of training processes in manuals
Recommends changes in program content based on outcome of training metrics

People

Regular update with trainers to cascade operational and product updates(Manila and Cities)
Manages Trainers attendance and performance
Certification of new trainers
Certification of trainers of new training material content

The Must-Haves

Must possess a Bachelor’s Degree in Psychology, Human Resource Development Management,Behavioral Science or its equivalent
Must have at least 2 years of supervisory experience in
training program design, execution, and evaluation
Ability to facilitate/conduct and design training programs
Knowledge and skills in training and development
Basic knowledge in HR management
Good oral and written communication skills
Good interpersonal skills
Good presentation skills
Negotiation skills
Proficient in word processing (Microsoft and Google)
Has experience in training and content development
excellent leadership skills, oral and written communication skills, facilitation skills, and project management skills

The Nice-to-Haves

Has in depth knowledge of national transportation rules and regulations

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Assistant Manager/Manager
Kualifikasi : Education/Training, Training & Dev.
Pengalaman Kerja : 2 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Education/Training, Training & Dev. / 507, 121

Informasi perusahaan Pemberi Kerja, Grab

Grab is Southeast Asia’s leading superapp. We provide everyday services such as deliveries, mobility, financial services, enterprise services and others to millions of users across the region. More than that, we provide the opportunity for them to have a better life.

And that aspiration starts inside Grab, because we don’t see that hard division between work life and home life – it’s all life, and we believe is should be as good as it can be – for everyone.