Training Assistant Manager

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Lowongan Kerja Posisi Training Assistant Manager di Grab


Get to know the Role

To make sure that our driver-partners and riders are empowered and equipped to provide 5-star service to our customers . To design, development, and management of Driver training modules as well as ensuring training is delivered and understood by driver-partners. 

We’re looking for a pro-active creative thinker and problem solver who is willing to help transportation forward. 

The Day-to-Day Activities

Functional Training Content Design and Development 

  • The Training Assistant Manager’s main role is to effectively prepare drivers to succeed in the Grab Platform. 
  • Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform. 
  • Design & develop programs or modules with external providers 
  • Training materials should be apt for different formats and different communication channels. 
  • Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution options 
  • TAM will handle both 2Ws and 4Ws training content requirements. 

Project Management 

  • Creates a training calendar and budget 
  • Reviews contracts with external partners 
  • Oversees efficient rollout of programs
  • Coordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if needed 
  • Performs administrative functions as required by the programs being implemented 

Third Party Content Development 

  • Sources for potential external training providers for training and development programs/activities for drivers, if needed 
  • Evaluation of course outlines/programs submitted by different training consultants/providers 
  • Reviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budget Reviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives 

Metrics and Reports 

  • Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development; 
  • Submission of quarterly and annual reports 
  • Creation of new training metrics design 
  • Documentation of training processes in manuals 
  • Recommends changes in program content based on outcome of training metrics


  • Regular update with trainers to cascade operational and product updates(Manila and Cities) 
  • Manages Trainers attendance and performance 
  • Certification of new trainers 
  • Certification of trainers of new training material content

The Must-Haves

  • Must possess a Bachelor’s Degree in Psychology, Human Resource Development Management,Behavioral Science or its equivalent 
  • Must have at least 2 years of supervisory experience in 
  • training program design, execution, and evaluation 
  • Ability to facilitate/conduct and design training programs 
  • Knowledge and skills in training and development 
  • Basic knowledge in HR management 
  • Good oral and written communication skills 
  • Good interpersonal skills 
  • Good presentation skills 
  • Negotiation skills 
  • Proficient in word processing (Microsoft and Google)
  •  Has experience in training and content development 
  • excellent leadership skills, oral and written communication skills, facilitation skills, and project management skills 

The Nice-to-Haves

  • Has in depth knowledge of national transportation rules and regulations 

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Assistant Manager/Manager
Kualifikasi : Education/Training, Training & Dev.
Pengalaman Kerja : 2 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Education/Training, Training & Dev. / 507, 121

Informasi perusahaan Pemberi Kerja, Grab


Grab is Southeast Asia’s leading superapp. We provide everyday services such as deliveries, mobility, financial services, enterprise services and others to millions of users across the region. More than that, we provide the opportunity for them to have a better life.

And that aspiration starts inside Grab, because we don’t see that hard division between work life and home life – it’s all life, and we believe is should be as good as it can be – for everyone.

Informasi Tambahan Perusahaan Grab

Ukuran Perusahaan : 1 – 50 Employees
Waktu Proses Lamaran : 30 days
Industri : Others
Tunjangan dan Lain-lain :
Lokasi : Manila City